Thank you for visiting Pen101.com. We are always happy to assist you. The easiest and fastest way to communicate with us is by emailing Pen101info@gmail.com or Pen101 FB inbox.
Our regular customer service hours are Monday- Friday 12p.m to 6p.m (UTC +8)
We have provided the following information to help and give you the best possible shopping experience. If you have trouble understanding parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on www.pen101.com.
- For overseas customers, we accept Visa and Master card.
- - Please note that you may be subjected to an overseas transaction fee charged by your credit card company or bank.
- - Once we receive your order, we will first jump for joy. We will then send you an order confirmation email and start preparing your goods.
- - Please allow 2-3 business days for us to get everything ready and process the order. Once processed, you will receive your order within the next 3-10 business days.
- Pen101 is not responsible for any delays due to force of nature or other uncontrollable events, and is unable to control or redirect orders once items have been dispatched.
- Orders are shipped via EMS and SF Express（overseas) and Post Office Parcel (within Taiwan) Monday – Friday, excluding holidays. If for any reason, the orders cannot be shipped on time, our customer service will send you an email notification.
- - All order require a signature upon receipt.
- Free shipping over NT 2000 in Taiwan.
- We are unable to ship to P.O. Box or military address.
- - Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number.
- -We want you to be happy with your order. So, please check your order and make sure there are no mistakes. If there is something wrong, please send us an email at Pen101info@gmail.com.
- - Please note that all international customers shipping fees are on you and are not refundable. Import duties, taxes, and charges are not included in the item price or shipping cost. In few rare cases. international orders may incur custom duties and you are responsible for any custom fees incurred upon delivery.
- We only accept returns or exchanges on undamaged and unused items within 7 days of the original shipping date.
- - In the email, please include the order number, reason of returns /exchanges, and your contact information such as name, e-mail and phone number.
Please remember that all returns/exchanges must include their original packaging and use a reliable shipping service to send any return/exchange. We are not responsible for any items that are returned to us in error.
- - Customers are responsible for all return and exchange shipping costs, postal insurance and other related fees. If you receive a wrong product or if the product was damaged in transit, you may request for a refund or exchange via email at Pen101info@gmail.com.
- - Once a return or exchange is received and approved by us, we will process Returns/ Exchanges procedure within 10 business days. If the return or exchange is a result of an error by us or damaged merchandise, we will pay for your return and exchange shipping upon receiving a postal receipt from you.
- Returns will be credited to the original credit card account used for purchase.
- - We reserve the right to deny any return or exchange.
- - No exchanges or returns will be accepted for any items that are listed as "final sale".
- Returns/ Exchanges procedure
Email us at Pen101info@gmail.com or Pen101 FB inbox
- - Please include the order number, reason of returns /exchanges, and your contact information such as name, e-mail and phone number.
- -Securely pack merchandise and note the nature of the return or exchange on the invoice, i.e. did not like
If you have any questions please email us at Pen101info@gmail.com